Legal · Homse
This policy covers the Homse app (for customers), the Homse Pro app (for professionals), and the Homse booking service. It is written by the team that operates Homse. Where it says "we", that means Homse; "you" means whoever is using one of the apps. If anything here is unclear, write to support@homse.in and we will answer.
We only collect what a home-services booking actually needs. Each item below says why it exists — if a reason does not apply to you, we are not collecting that item from you.
| Name | So a professional knows who they are meeting, and you know who is coming |
|---|---|
| Phone number | So we can call you about a booking, and so the professional can reach you on the day |
| Email address | Only if you sign in with Google, which gives us your email and name |
| Profile photo | Optional. Shown to the other party so they recognise each other at the door |
| Service address | Street address, city and PIN code — the professional has to get there |
|---|---|
| Address location | The map coordinates for that address, so the professional can navigate to the right door rather than guess from the street text |
| Approximate location when you open the app | To check whether we operate in your area yet, and to offer your current place as a starting point when you add an address. Asked for with the system permission prompt; decline it and the app keeps working, you just type your address yourself |
| Bookings | What you booked, when, the price, and its status |
| Payment records | See section 3 |
| Application details | Skills, years of experience, city and a short note, so our team can decide whether to take you on |
|---|---|
| Documents you upload | ID and any certificates. Held privately, seen only by our team, used to verify you and to show a "verified" badge on your profile |
| Base location and travel radius | Set by our team, so we only send you work near you |
| Jobs, earnings and payouts | What you worked, what you earned, what we owe you |
| Rating and reliability | Built from completed jobs and customer reviews. Shown to customers |
| Bank account details | Account holder name, account number and IFSC — so we can pay you what you have earned. Visible only to you and our team, never to customers |
| Push notification token | An identifier for your device, so we can tell you a booking changed. Removed when you sign out |
|---|---|
| Crash diagnostics | If the app crashes, we receive the error and your account ID — nothing else. No name, phone or address |
Your session is stored in your phone's encrypted keystore. Traffic between the apps and our servers is encrypted in transit. Access to the database is governed per-row: a customer can read only their own bookings and addresses, a professional only the jobs assigned to them, and documents only by their owner and our team. These rules are enforced by the database itself, not only by the apps.
No system is perfect. If we discover a breach affecting your personal data, we will tell you and the relevant authority as the law requires.
Homse is not for children. You must be 18 or over to book a service or work through Homse. We do not knowingly collect data from anyone under 18; if we learn we have, we delete it.
Our database and files are hosted by Supabase, and some of the providers in section 3 process data outside India. Where that happens, it is because the service requires it, and those providers are bound by their own contractual and legal obligations to protect it.
If we change this policy we will update the date at the top, and tell you in the app if the change is significant.
Email: support@homse.in
For any question about this policy, a request to see or delete your data, or a complaint, that address reaches us and we will reply.