Legal · Homse
This policy covers bookings made through the Homse app. Where it says “we”, that means Homse; “you” means the customer who made the booking. What you get back is worked out by our servers, not by the app on your phone, so the figure you are shown before you confirm is the figure that applies.
You can cancel from the booking screen in the app at any time before the professional starts work.
What it costs depends on one thing only: whether we had already assigned a professional to you. Not how close it is to your slot.
| When you cancel | What you get back |
|---|---|
| Before we assign a professional | Everything. Full refund |
| After we assign a professional | Everything except the ₹80 platform fee |
| After the professional has started work | Not from the app — call us |
The app shows you what you will get back before you confirm. You will never lose money you were not told about first.
Every booking includes a flat ₹80 platform fee. It is part of the price you saw at checkout, not an extra charge added when you cancel.
Once we have assigned a professional, that fee is not refunded. By then we have done the work you are paying it for: finding a suitable professional, checking they are free, and holding the slot. Everything else — the service price itself — comes back to you in full.
If we have not assigned a professional yet, cancelling costs you nothing at all, including the platform fee, however close to the slot it is. We have not done anything for that fee yet.
Once a professional has begun, cancelling stops being a button and becomes a conversation — somebody is in your home, part-way through a job. Call us and we will sort out what is fair, taking into account what was done.
We may cancel a booking if no professional is available, if the address is outside the area we cover, or if we cannot reach you to confirm details.
If this happens, you are charged nothing. Anything you have already paid is refunded in full, on the timeline in section 4.
Tell us. We would rather fix a job than argue about it.
Raise a problem within 24 hours of the job being marked complete, while it is still fresh and can be checked with the professional. After that we will still listen, but we may not be able to establish what happened.
We decide these case by case. We will tell you what we concluded and why, rather than refusing without a reason.
If you paid online (UPI, card or net banking), the refund goes back to the same payment method. We cannot send it anywhere else — that restriction comes from the payment network, not from us.
If you chose to pay after the service, there is usually nothing to refund, because you had not paid yet.
The price you are shown at checkout is the price you pay. It is the service price, less any coupon, plus the flat ₹80 platform fee.
Occasionally a job turns out to be materially different from what was booked — more units, more hours, a different problem entirely. In that case the professional will tell you before continuing, and you can agree to the revised price or stop. Nobody should discover a higher price after the work is done.
Email support@homse.in with your booking reference.
We reply within 2 working days, and resolve most refund questions within 7 working days. If something takes longer, we will tell you why rather than leaving you waiting.
If we change this policy we will update the date at the top. A booking is covered by the policy that was in force when you made it.